The first step is trying the process in a different browser. We recommend FireFox, Safari or Chrome. Internet Explorer has been known to cause technological problems across a variety of web applications on the internet.

The next step is to clear your cache. A cache is a "saved" version of a website that your browser stores to load things quickly. Usually this works out great, but sometimes it can confuse systems. Clearing your cache can typically solve a lot of problems. This is a nifty source that gives you step-by-step instructions on how to clear your cache by browser type.